Quality can be simply defined as doing something right the first time in order to achieve a degree of excellence and consistency that meets or exceeds our customer expectations. Quality is not a philosophy, statement, or program. Quality is a way of life. It0 is the driving force at Bright Technology LLC for achieving total customer satisfaction and profitability.
The policy of Bright Technology LLC is to maintain a program of quality assurance guaranteeing that all products and services meet or exceed our customer’s expectations by maintaining a process of constant improvement that is accomplished through: Employee involvement, Management review, and Commitment to Excellence.
Our quality policy statement indicates our commitment and focuses on what is important to us as an organization: achieving customer satisfaction; and it prescribes the method by which we accomplish this: by continually improving processes, products, and services to ensure they consistently meet or exceed requirements. Our quality policy statement also acts as a compass in providing the direction and a framework for establishing key level performance measures and related improvement objectives.
We will operate in a manner that is clean and safe, while showing consideration for the environment and our employees’ working conditions. We are committed to continual improvement, pollution prevention, and compliance to all relevant federal, state, and local environmental regulations, legislation, and other requirements to which we subscribe, as applicable.